We have been using myPractice in our nutrition clinic since it was first developed and it has made a huge difference to the way we work. The appointment diary is much easier to manage bookings and changes than a paper diary, particularly when we work in different locations, and the SMS and email reminders has significantly reduced the workload of our reception staff, and our call costs.
Our clients love the reminders too, with many commenting how useful this is, and as a result we have reduced missed and forgotten appointments. The invoicing directly from the appointment book has also simplified this process and the banking and transaction reports make it easy to keep on top of accounts and outstanding invoices. Having electronic consultation notes has cut down on the time to prepare files and do ongoing filing, and has also solved our space issues for old files. I would estimate that doing away with filing and the automated reminders would be saving at least 10 hours of reception time per week.
Our dietitians find it great to be able to open a clients file at any time (regardless of location) and to be able to enter details of phone calls and attach email correspondence, ensuring that all contact with clients is captured. The letter merge function has also made writing doctors reports easier and faster. One of the best features is the customizable screens, enabling us to modify the program to our own needs.
Apart from the program itself, the myPractice team have provided support over and above what I would expect, always responding to any problems or queries without delay, particularly when urgent issues have arisen. Having used myPractice since it was first developed, we have seen many changes to improve the program from the feedback that we and others have given. It is also clear that the myPractice team are continually improving and updating the program to ensure it meets our needs.
If you are considering a practice software program I would highly recommend myPractice and the team behind the program.
BSc, MNutrDiet, Grad Cert Diab Edn & Mgt, PhD
Advanced Accredited Practising Dietitian
Credentialled Diabetes Educator
Northside Nutrition & Dietetics
I have been using myPractice since I set myself up as a sole practitioner in 2007.
myPractice has kept pace with the changes in my business now that there are 3 of us and a practice manager.
I have found myPractice to be flexible, reliable and easy to use. The financial reports have helped me understand the trade patterns in my business.
The team at myPractice have happily (and in plain English) answered every question I have ever had and have always provided me with excellent advice as I've grown my business.
Susan Williams | APD, AN, Director
Zest Nutrition Consulting
Just a short note to let you know that our myPractice installation and adoption has reached a successful conclusion.
As I explained at the beginning, I retired from the IT business about six years ago and it was with some reservations that I agreed to do this SBS Server – myPractice installation as a favour for a friend. However any trepidation I may have had, has been dispelled by the helpfulness and professionalism of the myPractice crew.
Of course there have been a few glitches caused from our side but you have been able to put them right quickly and without making us feel too embarrassed by our inexperience.
Most gratifying though is the fact that the practitioners and receptionist at Btransformed are one hundred percent satisfied with the scope and performance of your program and I am sure that they would be happy to speak to other practices in this area who may be considering an installation.
Lastly Mel, thank you for your patience and good humour through the installation from beginning to end. It has been a pleasure working with you.
IT Consultant for Btransformed
myPractice have been amazingly supportive and cooperative. We are now able to easily collect our statistics for reporting purposes and myPractice allows for greater efficiency for clinical staff and management.
Deputy CEO - Business Implementation
Barwon Division of General Practice Ltd
Thank you so much for all of your help, the myPractice team has been the most efficient and helpful computer/software company I have ever dealt with, which makes me glad I have chosen to deal with you guys and your product!
Dietitian & Nutritionist APD
Highly recommended for anyone with a health practice.
Anita Trendle Psychology